The Jaekle Group, a Microsoft Silver Competency Partner, is looking for highlymotivated and skilled people to join our dynamic team. If you like variety in your work day and a team environment, this is where you want to work. We need individuals that have great troubleshooting and people skills. This is a great job that has a nice mix of office and onsite needs.
The position is looking for a candidate that can do many to all facets of IT including:
- Project Management
- Server and workstation maintenance
- Installation and Configuration of new equipment
- Customer questions and support
- System documentation
- System recovery
- Printer installations
- Firewall and router configurations
Each field engineer will be assigned multiple customer accounts based on his or her capabilities. The accounts will vary in size by employee count. On smaller accounts you will be the IT staff. On larger account you will bring expertise that the local IT staff does not have. You will work as a team with our other field personal to give a holistic solution to the customer.
After hours support or equipment installation and possible weekend work will be required but this is not a regular occurrence. Some overnight travel is also possible.
Field engineers are required to build relationships with customers so they are treated as an integral part of their organization and not just some guy coming in working on their computers.
Field engineers are required to help create new opportunities for the Jaekle Group by relaying customer needs to the sales staff. Since you will be on site you will see customer’s needs and can soft sell these into projects.
Field engineers will be helpful and sensitive to the needs of customers. You must talk in plain English to carefully explain the problem/solution. Patience with technically challenged is a must. Remember, the customers are our friends. We treat our friends like we want to be treated.
Field engineers are required to have at least 5 years experience with a MCSE/MCITP highly preferred. Additional training and certifications will be required as needed. Prior experience in this role is desired. Experience with Windows 2003/2008, Exchange 2003/07/10, Terminal Services, SQL2000/05/08 is desirable. SharePoint, Citrix experience, CCA is a plus. Certifications in Cisco, CCNA is a plus Benefits
- Bonus and Profit Sharing
- Medical Plan
- Dental Plan
- Vision Plan